Welcome to Wasalat Shop! By using our services and purchasing products, you agree to be bound by the following Terms and Conditions. Please read these terms carefully before making any purchases or using our platform.

1. Exchange Facility

Service Availability: Our exchange facility is currently unavailable, but will be launched in the near future. For more details and updates, please visit our Facebook page: facebook.com/841016624695193.

2. Free Home Delivery

Eligibility: Free home delivery is applicable only for specific products or offers, which will be clearly marked along with the product details on our website.
Delivery Areas: The free delivery service is available only in the following areas:
Rangpur City
Delivery Charges: For other districts outside the above-mentioned regions, delivery charges will apply.

3. 3-Day Return Facility

Return Policy: If you are not satisfied with a product upon receiving it, you may return the product within 3 days.
Return Charges: A return charge will apply.
Product Condition: The product must be returned in its original, undamaged, and defect-free condition. Returns due to product defects will be accepted.
Important Note: If the product has defects, returns will be accepted. However, returns based on personal preference or dissatisfaction may incur return charges.

4. Refund Policy

Inspection on Delivery: When receiving your product from the delivery man, ensure to inspect it for any defects.
If the product is defective, you can return it at that moment and no return charge will apply.
Incorrect Information: If there is any mistake in the information provided by you (such as incorrect size, color, or address), you will not be eligible for a refund.
Exchange of Products: If you wish to exchange a product, you will be responsible for both return and delivery charges.

5. Affordable and Quality Products

Product Quality: Wasalat Shop provides products of high quality at affordable prices.
Charity Contribution: A portion of the profit from every purchase will be donated directly to charity (Sadaqah).

6. Fraud-Free Shopping

Secure Shopping Experience: We ensure a fraud-free shopping platform, and all transactions are secure to protect your privacy and information.

7. General Terms

Eligibility to Use: By making a purchase from Wasalat Shop, you confirm that you are at least 18 years old or have the consent of a guardian.
Account Responsibility: You are responsible for maintaining the confidentiality of your account and any activity that occurs under your account.

8. Modifications to Terms & Conditions

Updates: Wasalat Shop reserves the right to modify or update these Terms and Conditions at any time. Please review this page periodically for changes.

9. Contact Us

For further information or queries regarding these Terms and Conditions, you can contact us via:

WhatsApp Number: 01972-900910

help.wasalatshop@gmail.com

Cancellation Policy

You can cancel your order (if you need to) when our customer service agent calls you over the phone to confirm your order and the delivery address you’ve provided. Please note that once you have reconfirmed the order to our customer service agent, you can no longer cancel the order until the delivery agent reaches your delivery address with the product (AND YOU HAVE TO PAY DELIVERY CHARGE WETHER YOU RECEIVE THE PRODUCT OR NOT).

Regarding Products: We cannot guarantee that the products appearing online will look the same as the purchased product due to the variations and different configurations of displays of personal computers and hand-held devices. However, we make every effort to maintain a close match.

If you find the ordered product not as described on the website, it is your responsibility to return it immediately to the delivery assistant without tearing any sticker attached to the product package.

The illustrations, weights and dimensions of the products listed in the catalog are purely informative unless otherwise mentioned as binding.

The products and services sold from the site and platforms are only for your use and not for resale.

Regarding Inaccuracy: There might be information appearing on the website containing inaccuracies, typographical errors, or omissions regarding product descriptions, availability, and pricing. We have the right to correct such errors, inaccuracies, changes or updates of information at any time without giving prior notice (even after our customers have submitted their orders).

We always try to provide the latest, most accurate, and most reliable information on our website and platforms. However, we apologize for any unintentional human errors if they ever occur and we promise to fix them within the fastest possible time. Please note that we present our content as is and make no claims for its accuracy, either implied or expressed.

Pricing and Price Reductions/Corrections

We guarantee that the price as of the purchase date will remain valid until the delivery date. This means you will not be charged higher if the price of your ordered product(s) or service(s) increases after you have placed your order; also no adjustment shall be made if the price decreases from the order price.

We reserve the right to change or modify the pricing of our products and services without prior notice and can change or close the offer(s) at any time without any prior notification.

Delivery

The ordered product(s) will be delivered to customers according to the following timeline:

*Urgent delivery is not available on mondays and govt. holidays.

For any reason whatsoever, if our authorized agents fail to deliver your ordered product(s), you will receive a refund as per the timeline agreed by your respective bank. However, standard timing may take 14 (fourteen) business days for the refund to reflect on your credit/debit card, bank account or to receive the cheque.

If due to any technical problem, we unintentionally deduct your payment without your confirmation and the delivery of your desired product(s) is delayed, please inform us about the incident with your order number and details of product selections. After validating your complaint and upon obtaining confirmation from the respective bank as to the payment, our authorized representatives will deliver the ordered product as soon as possible.

We will be using a reputable third-party delivery organization/person/agent (Pathao, Steadfast, Sundarban) to deliver your ordered product(s) at your given address. The cost of delivery will be borne by the buyer/customer. Such delivery costs will be added to the price of the particular product(s) at the time of selection of the product(s) for ordering.

If you provide incorrect personal data or shipping addresses during the purchase process, we shall not be liable for the non-delivery of goods/products.

If our delivery agent does not find anyone available to receive the ordered products at the given delivery address, the agent will make multiple phone calls to the phone number provided by the customer. If the customer is unreachable, the agent will leave the delivery address with the product. We will try to deliver the product on the next business day and if we are unable to do so, the order will be deemed to be cancelled. The customer needs to order again to get the product.

Order Acceptance/Confirmation

You will be asked to provide information for order verification including (but not limited to) your phone number, address and order ID before the order is accepted.

We reserve the right to refuse or cancel any order in case of any error or technical issue. In the event of such, we will either contact you with further instructions and/or may cancel your order and notify you of such cancellation. We reserve the right to refuse or cancel any such orders irrespective of whether the order has been confirmed or if your credit card has been charged.

Receiving Incorrect Quantity and Product Mismatch at Delivery

If you receive the wrong products or an incorrect quantity, you must provide an unboxing video or photo of your delivered package(s) to support your claim. Upon verification, we will arrange for a replacement or adjust your order accordingly.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, we may have to limit the number of products available for the customers to purchase. We reserve the right to change quantities available at any time. There might be cases when an order cannot be processed for various reasons including the lack of stock. We reserve the right to refuse or cancel any order for any reason at any given time and if payment has been successfully made by you, then you will get the refund accordingly.

Limitations of Liability

Our maximum liability shall be limited to the amount that the Customer has paid for any particular product.

We do not accept any liability for any indirect loss, consequential loss/damage, loss of data, loss of income or profit, damage to property, force majeure situations, failure/delay due to technical errors or unavoidable circumstances and/or claims by third parties for the use of the site or any product purchased.

Applicable law

The Terms and Conditions are governed by and construed under the laws of Bangladesh.

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